General terms and conditions
1. Basic provisions
1.1. Bet - an agreement on winning, concluded between the client and the bookmaker, in accordance with the established Rules, while the outcome of this agreement depends on an event regarding which it is not known whether it will occur or not. Acceptance of bets from clients takes place on the terms offered by the betting company.
1.2. Outcome - the result of the event (events) on which the bet was placed.
1.3. Client - a person who places a bet in a betting company on the outcome of an event.
1.4. Line - a set of events, possible outcomes of these events, odds for possible outcomes of these events, their date and time, after which the bookmaker stops accepting bets on the outcomes of these events.
1.5. Cancellation of a bet is an event for which the calculation and payment of winnings are not performed. In the case of "cancellation of the bet", according to the terms of this Agreement, the transaction between the organizer and the client is considered not concluded and a refund is made at such a rate.
1.6. Regular match time is the duration of the match in accordance with the rules of the competition for the sport, including the time added by the referee. Regular match time does not include extra time, overtime, penalty shootouts, shootouts, etc.
1.7. All rates are calculated based on the information provided by the processing center.
1.8. When calculating winnings, the bet participant must check the correctness of the accrued winnings, and in case of disagreement on the accrued winnings, notify the bookmaker about this, indicating his account number, date, time, event, amount, the chosen outcome of the event, coefficient, as well as reasons for disagreement with accrued winnings. All claims for accrued winnings are accepted within 10 (ten) days.
1.9. A bet made by a client on a certain outcome of an event is considered won if all outcomes indicated in such a bet are correctly predicted.
1.10. The conditions for accepting bets (odds, handicaps, totals, maximum bet limits, etc.) can be changed after any bet, while the conditions of previously placed bets remain unchanged. Before entering into an agreement, the client must clarify all changes in the current line.
1.11. Bets placed on events, the outcome of which is known at the time of the bet, can be settled with odds “1”.
1.12. In accordance with this Agreement, in the event of a disagreement between the client (party to the agreement) and the bookmaker company on issues related to the execution and implementation of the agreement on winning between the client (party to the agreement) and the bookmaker company, including questions about the payment of winnings, about the outcome events, odds of winning, issues of other material terms of the concluded agreement, as well as issues of recognizing the agreement as not concluded or invalid, the parties establish a mandatory claim procedure for resolving the arisen disagreements (pre-trial procedure).
1.13. The claim is submitted within 10 (ten) days from the day when the person learned or should have learned about the violation of his right. All arguments and facts confirming and substantiating the claims stated in it must be attached to the claim. In the absence of sufficient requirements to substantiate the requirements specified in the claim, the claim shall be returned without consideration.
1.14. In case of staff errors when accepting bets (obvious typos in the proposed list of events, inconsistency between the odds in the line and the bet, etc.), when deviating from these Rules when accepting bets, as well as with other arguments confirming the incorrectness of bets, the bookmaker company leaves reserves the right to declare bets under such conditions invalid. These bets are paid out at odds of "1".
1.15. In case of suspicion of the unsportsmanlike nature of the matches, the company has the right to block bets on a sporting event, until the final conclusion of the international organization, and to invalidate the bets if the fact of unsportsmanlike play is established. These bets are paid out at odds of "1". The administration is not obliged to provide the betting participants with evidence and conclusions.
1.16. If there was an obvious error in our odds, then such a rate will be calculated in accordance with the final result at the current odds corresponding to the given market.
1.17. The betting company does not accept claims regarding discrepancies in transliteration (translation from foreign languages) of team names, players' names, and competition venues. All information given in the name of the tournament is of an auxiliary nature. Possible errors in this information are not grounds for refunds.
1.18. The company reserves the right to close the gaming account and cancel all bets made on this account if it is established that the betting participant at the time of placing the bets had information about the outcome of the event. At the same time, the administration of the bookmaker company is not obliged to provide the betting participants with evidence and conclusions.
2. Basic rules for accepting bets
2.1. The betting company has the right to limit the maximum bet, odds for individual events, as well as limit or increase the maximum bet, odds for a specific client without notification and explanation.
2.2. Acceptance of repeated bets on one outcome or a combination of outcomes from one player may be limited by the decision of the bookmaker.
2.3. A bet is considered accepted after it is registered on the server and an online confirmation is issued. Registered bets cannot be canceled or corrected.
2.4. Bets are accepted only in the amount not exceeding the current balance on the client's account. After registering a bet, the bet amount is debited from the account. After calculating the rates, the winning amount is credited to the client's account.
2.5. Bets are accepted before the start of the event; date, start time of events and comments associated with them, indicated in the line, are indicative. If for some reason a bet is made after the actual start of the event, such a bet is considered void. The exception is bets on live events, i.e. bets during the match. Such bets are considered valid until the end of the match.
2.6. LINE and LIVE bets are not edited or deleted, except in special cases provided for by these rules.
2.7. If the bet is subject to cancellation, then a refund will be made in the single bet. In express bets, when a bet is canceled for one or several events, the calculation of winnings for these events is not performed.
2.8. In cases of incorrectly calculated rates (for example, due to erroneously entered results), such rates are recalculated. In this case, the bets made between the erroneous calculation and the recalculation are considered valid. If, after recalculation, the player's balance turns out to be negative, he cannot place bets until he refills his account.
2.9. All sporting events will be considered postponed and canceled only if there is information from the official documents of organizations holding sporting events, official websites of sports federations, websites of sports clubs and other sources of sports information, and on the basis of these data, the sports events indicated in the line are corrected.
2.10. The bet is subject to cancellation if the client deliberately misled the staff (employees of the betting company) by providing them with false information and requirements regarding the acceptance of bets, the payment of winnings, the result of the event and other information and requirements of this nature. The above cases also apply to minors under the age of 18, as well as their parents.
2.11. The bet is subject to cancellation if the bet is made on a known outcome (an event has occurred, but the result has not been updated in the system).
3. Types of bets
3.1. Single - a bet on a separate outcome of an event. The winnings on a single bet are equal to the product of the bet amount by the odds set for this outcome.
3.2. Express - a bet on several independent outcomes of events. The winning on the express is equal to the product of the bet amount by the odds of all outcomes included in the express. Losing one of the outcomes of the express bet means losing the entire express bet.
4. Restrictions on the inclusion of some event outcomes
4.1. Express can include only one of the dependent outcomes. If two or more dependent events are included in one express, the events with the lowest odds are excluded from this express.
4.2. Dependent outcomes (interdependent events) - the result of one part of the bet affects the result of the other part.
4.3. Bets on the events “The team will score a penalty Yes / No” are considered to be lost if no penalty was awarded during the regular time of the game.
4.4. Bets on the events “How a goal will be scored”, “Next goal” are considered lost if the goal, the number of which is indicated in the bet, was not scored.
5. Acceptance of bets during the match (live bets)
5.1. Live bets are accepted on main and additional outcomes. You can make single live bets and combine them into one express.
5.2. The bet is considered accepted after registration on the server and issuing an online confirmation. The accepted rate cannot be changed. In the event of the occurrence of the circumstances specified in the section "Basic rules for accepting bets", it is possible to calculate a live bet with odds "1"
5.3. The betting company is not responsible for inaccuracies in the current results of matches and the display of the names of athletes and the names of teams on which live bets are accepted. Clients should also use other independent sources of information.
5.4. Live bets are not edited or deleted.
6. Results of matches, date and time of their start, procedure for resolving disputes
6.1. The calculation of bets may be revised due to an incorrect result provided by the bookmaker.
6.2. When calculating bets, the actual start time of events is taken into account, which is tentatively determined on the basis of official documents of organizations conducting sports competitions, and if there are no such approved documents, then on the basis of the official websites of sports federations, sites of sports clubs and other sources of sports information.
6.3. The betting company is not responsible for the discrepancy between the date and time of the actual start of events. The date and time of the beginning of the event indicated in the line are approximate. When calculating bets, the actual start time of the event is taken, which is determined on the basis of the official documents of the organization conducting the competition.
6.4. The betting company is not responsible for any inaccuracies in the names of the championships, the duration of matches (sporting events). The data indicated in the line and live are indicative. Clients need to use other independent sources of information to clarify data on a sporting event.
6.5. Claims for the result of the event are accepted within 10 calendar days from the date of completion of the event if there are official documents on the result of the event of the organization conducting the competition.
6.6. Bets placed after the start of the event are calculated with odds “1” (except for live bets); in express bets the coefficient for such bets is considered equal to "1".
6.7. If the client made a bet on an event, the result of which was known to him, such a bet shall be canceled. In this case, the betting company makes a decision after a special closed investigation. All actions in relation to such a bet are temporarily suspended.
6.8. If a participant refuses to fight before the start of the event, then all bets on this participant are canceled.
6.9. If a participant for any reason (injury, refusal, etc.) is eliminated during the competition, then all bets made before the start of the last round or stage of the competition in which he participated are considered valid, and the rest of the bets will be canceled.
6.10. If a participant, team member (football player, hockey player, basketball player, etc.) did not take part in the match, the odds of winning on bets on him are taken equal to "1", unless otherwise specified.
6.11. If in a tennis match the refusal (disqualification) occurred before the start of the match, the odds for winning bets are assumed to be "1", except for bets on the participant's result in the competition. If a tennis match is interrupted, not completed on the same day, and postponed, bets on it remain in effect until the end of the tournament in which this match was played, until the match is finished or one of the participants refuses.
6.12. If an event (match, comparison or fight) indicates one pair of participants (teams, athletes), and subsequently the composition of the pair changes, then all bets on this event are canceled.
6.13. In team competitions, when one or more members of any of the teams are replaced for any reason, bets on the outcome of the entire match remain valid.
6.14. In doubles matches, if the composition of the pairs is indicated, if at least one of the participants is replaced, the winning odds for bets will be equal to "1" if the composition is not specified, bets will stand.
6.15. In competitions where the concepts of "hosts" and "guests" are used, if the event is transferred: to a neutral field, bets remain valid; on the opposing team's field, bets remain valid.
6.16. If the concepts of "hosts" and "guests" are not applicable for an event (for example, in singles and doubles sports), then when the venue of the event changes, all bets on it remain valid.
6.17. NBA, NHL, AHL, CHL, OHL, WHL, North American East Coast Hockey League teams can be placed in direct sequence (home-away) or in reverse. In the case of a reverse arrangement, the rates will not be refunded.
6.18. In friendly matches, club friendly tournaments, if the location of the event is changed, all bets on it remain valid.
6.19. Sports or situations for which there is no separate description of the peculiarities of accepting and calculating bets are subject to the General Rules.
6.20. In controversial situations that have no precedent, the final decision is made by the bookmaker.
6.21. In the event of a discrepancy between data from various sources of information (date, time, result, team name), the bookmaker suspends the payment of the winnings until the authenticity of such information is fully examined. If the result of a completed event presented on the official website differs from the data of the television broadcast, then the Company reserves the right to make calculations based on the data of the television broadcast.
6.22. If an error is detected in the odds display program and the company recognizes this error, all bets made on these events are considered winning and the bets are paid out with a winning odds equal to "1".
7.1. All clauses of the Agreement, including the pronouns “we”, “us”, “our” or “Company”, refer to the Company with which the client enters into a contract, in accordance with clause 1 above.
8. Change of conditions
8.1. For a number of reasons, namely: commercial, legal, as well as for reasons related to customer service, we have the right to make any changes to the Agreement. The current clauses of the Agreement and the dates of their entry into force are present on the Site. The client is personally responsible for familiarizing himself with the current Agreement. The Company has the right to make changes to the operation of the Internet site at any time and without prior informing the Clients.
8.2. In case of disagreement with the amended clauses of the Agreement, the Client must stop using the website. Further use of the Internet site after the entry into force of the amended clauses of the Agreement will be regarded as its full acceptance, regardless of whether the client received a corresponding notification or learned about the changes from the updated Agreement.
9. Right of claim
9.1. Persons under the age of 18 or the age (hereinafter referred to as the Permissible Age), which is mandatory for legal participation in gambling under the laws of a particular jurisdiction, are prohibited from using the Website. The use of the website by persons under the Acceptable Age is in direct violation of the Agreement. In this regard, we have the right to request documents that can confirm the age of the Client. The Client may be denied the provision of services, and the operation of his account may be temporarily suspended if, at our request, no evidence is presented that the Client's age corresponds to the Acceptable.
9.2. Online gambling is prohibited by law in some jurisdictions. By accepting the Agreement, the Client understands that the Company cannot provide guarantees or legal advice regarding the legitimacy of using the Internet site in the territory of the jurisdiction in which the Client is located. We cannot claim that the services of the Website do not violate the laws of the Client's jurisdiction. The client uses the services of the website at his own request, and assumes full responsibility, well aware of all possible risks.
9.3. We do not seek and do not intend to provide the Client with services that violate the laws of his jurisdiction. By accepting the Agreement, the Client confirms and guarantees that the use of the Internet site complies with the laws and regulations in force in the territory of his jurisdiction. We are not responsible for illegal use of the website's services.
9.4. For legal reasons, we do not accept Clients from the following countries:
9.4.1. The absolute restriction applies to the USA, Canada, UK, Spain, France and Italy. Persons resident or located in these countries are not allowed to open accounts or deposit funds on the website. Changes in the list of jurisdictions are possible, and they can be made by the Company without prior notice to the Clients. You agree that you will not open an account or transfer funds to it while in the territory of one of the above jurisdictions.
9.4.2. Black list. In addition to clause 9.4.1, all NetEnt games are prohibited in the following countries: Afghanistan, Albania, Angola, Australia, Cambodia, Vietnam, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Miyanma, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Serbia, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Denmark, Estonia, Latvia, Lithuania, Mexico, Portugal and Romania ...
9.4.3. Branded play areas.
220.127.116.11. Guns & Roses, Jimi Hendrix and Motörhead games are not supported in the following countries: Afghanistan, Albania, Albania, Angola, Gabon, Hondung, Indonesia, Iran, Jordan, Iran, Kuwait, Laos, Myanmar, Namibia, Nicaragua, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, United States of America , Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
18.104.22.168. Games "universal monsters" (Frankenstein, Bride of Frankenstein, Dracula, Curse of the Phantom, Creature from the Black Lagoon and Invisible Man), are served only in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein , Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, the Netherlands, Peru , Poland, Slovakia, Slovenia and Sweden.
9.4.4. United Jackpot Territories are not served in the following countries: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, UAE, and Ukraine.
9.5. Bets are not accepted:
9.5.1. from persons who are participants in the events on which bets are made (athletes, coaches, referees, owners or functionaries of clubs and other persons who have the ability to influence the outcome of the event), as well as persons acting on their behalf;
9.5.2. from persons representing the interests of other bookmakers;
9.5.3. from other persons, whose participation in the agreement with the betting company is prohibited by applicable law.
9.6. The bet participant bears responsibility for violation of clause 9.5 of this Agreement. In case of violation of this Agreement, the Betting Company reserves the right to refuse to pay any winnings or to return the deposited amounts, as well as to cancel any bets. The betting company does not bear any responsibility as to when it became known to it that the client belongs to one of the listed categories of persons. This means that the bookmaker has the right to take these measures at any time after it becomes known that the client is one of the designated persons.
9.7. If a betting participant commits fraudulent actions against a betting company (multi-account, using software for automating bets, playing in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves have the right to stop such fraudulent activities by:
cancellation of rates;
closing the betting participant's account with a refund of the funds deposited to the account as a deposit;
appeals to law enforcement agencies on the fact of committing fraudulent actions by such a bettor
9.8. In case of such actions on our part, specified in clause 9.7, we undertake to send the Client an appropriate notification to the address indicated in the contact information and return to the Client the funds deposited to the game account in full.
10. Opening an account
10.1. In order to access all the main services of the Internet site, you need to open an account. To do this, the Client can register in "1 click" or specify his email address and come up with a password that will later be used to log into the game account, and, in addition, it is required to specify personal data: name, phone number and date of birth.
10.2. To confirm the accuracy of the information, the Company has the right to request documents confirming the identity of the Clients. If, for some reason, the Client cannot provide the requested documents in order to identify him, the Company has the right to suspend or block the Client's account until he provides the necessary information.
10.3. The Client confirms that when registering on the Internet site, he provided complete and reliable information about himself, and in the event that any changes occur in it, the Client undertakes to immediately enter them into his profile. Failure to comply or ignore this rule may lead to the application of restrictions, suspension or blocking of the account, and cancellation of payments̆.
10.4. In case of any questions or problems during registration on the Internet site, the Client can contact the support service in the online chat mode.
10.5. Each Client can open only one account on the website. The rest of the accounts opened by the Client will be considered as duplicates. We have the right to close such accounts and:
10.5.1. invalidate all transactions carried out using a duplicate account;
10.5.2. not to return to the Clients all deposits and bets made from the main and duplicate accounts;
10.5.3. demand the return of all winnings, bonuses and funds received when using the duplicate account. The client is obliged to return them at our first request.
11. Proof of Identity. Money Laundering Protection
11.1. By accepting this Agreement, the Client undertakes, agrees and guarantees that:
11.1.1. The Client has already turned 18 years old or the number of years is sufficient to be considered the Acceptable Age, which gives the legal right to participate in gambling without violating the current legislation of a particular jurisdiction;
11.1.2. The client is the rightful and rightful owner of all funds in his account. All information provided by the Client is true, true, current and accurate;
11.1.3. The client is fully aware that the use of the website may lead to a loss of funds, the client assumes full responsibility for any possible losses. The client confirms that he uses the website at his own request, decision and at his own peril and risk. The Client does not have the right to present any claims to the Company related to his losses and losses;
11.1.4. The client clearly understands the general principles, rules and procedures for the provision of services and the specifics of playing on the Internet. The client understands that he is responsible for ensuring the correctness of data, bets and games. The client agrees not to take actions and deeds that may harm the reputation of the Company.
11.2. By accepting the terms of the Agreement, the Client gives us the right to arrange periodic checks (at our discretion or at the request of a third party, including authorized bodies) to confirm the identity of the Client and the accuracy of the information provided.
11.3. During the period of checks, the possibility of withdrawing funds from the Client's account may be limited.
11.4. If during the check it is established that the information provided is false, then this will be regarded as a violation of the terms of the Agreement, which in turn gives us the right to immediately close the Client's account or refuse the Client to use the services of the Internet site, in addition to other actions at our discretion ...
11.5. If we are unable to confirm that the Client has reached the Acceptable Age, then we will have the right to suspend the Client's account. If the Client's age was less than the Permissible Age at the time of participation in transactions on the Internet site, then:
11.5.1. the Client's account will be closed;
11.5.2. the funds on the account will be refunded, and all monetary transactions made during this period will be invalidated;
11.5.3. all bets placed during this period will be canceled and refunded;
11.5.4. winnings received during the period when the Client's age was less than the Allowable will be invalidated. The client is obliged, at our first request, to return to us all funds withdrawn from the gaming account.
12. Username, password and security
12.1. After opening an account on the website, the Client is obliged to keep his password and username secret and not disclose this information to third parties. In case of loss of the data necessary to gain access to the account, you can find out or recover it by clicking on the "Recover password" button.
12.2. The client is responsible for the safety of the password, as well as any actions and transactions made with his account. In addition, the Client is liable for all losses incurred by him as a result of the actions of a third party.
12.3. In the event of a security breach and unauthorized access to the account, the Client must immediately notify the Company. If necessary, the Client is obliged to provide the Company with evidence that unauthorized access did take place. The Company is not responsible for any damage incurred by the Client as a result of the wrong or careless use of the username and password by a third party or for unauthorized access to the account.
13. Deposits, placement and withdrawal of funds from the account
13.1. In order to place a bet on the Internet site, the Client needs to place a certain amount of money on his account.
13.2. The client confirms and undertakes that:
13.2.1. the funds deposited into the gaming account were not obtained in an illegal or prohibited way;
13.2.2. will not refuse completed transactions, will not deny and cancel payments made, which may cause a refund to a third party and allow it to evade legal responsibility.
13.3. We do not accept funds from third parties: friends, relatives or partners. The Client is obliged to deposit funds only from his account, payment card or system registered in the name of the Client. If facts of violation of this condition are revealed, all winnings can be confiscated.
13.4. In the case of a bank transfer request for the return of funds to their rightful owner, all costs and commissions are paid by the recipient.
13.5. We do not accept cash payments. We may use for electronic payments, including payments and payments to Customers, various electronic payment processing organizations or financial institutions. Unless the rules and conditions of these institutions are in conflict with the terms of the Agreement, the Client fully accepts such rules.
13.6. The client agrees not to refuse, cancel or cancel transactions conducted with the participation of his account. In addition, in each of such cases, the Client is obliged to return or compensate the Company for the amount of funds not deposited, including the costs that we may incur when collecting the Client's deposits.
13.7. We have the right to block the Client's account, as well as to cancel payments and collect winnings, if we suspect that the account was replenished in a fraudulent way. We have the right to report fraudulent and illegal activities to the appropriate authorities. We have the right to use the services of collection agencies to return payments. The company is not responsible for the unauthorized use of credit cards, regardless of whether they were reported stolen or not.
13.8. We have the right to use the positive balance of the Client's account to repay the amount of money that the Client must refund to the Company. In particular, in cases of repeated bets or bets, clause 15 ("Collusion, misleading actions, fraud and criminal activity) or clause 19 (" Errors and omissions ").
13.9. The client fully understands and accepts the fact that the gaming account is not a bank account. Therefore, in relation to it, the methods of insurance, replenishment, guarantees and other methods of protection from the deposit insurance system and other insurance systems do not apply. Interest is not accrued on the funds on the gaming account.
13.10. The client has the right to submit a request to withdraw money from the account, provided that:
13.10.1. all payments received on the account have been verified, and none of them has been canceled or canceled;
13.10.2. verification actions were carried out properly.
13.11. When making an application for withdrawing funds from an account, it is important to consider the following points:
13.11.1. the game profile must be completely completed. And also, if the Client registered using the “One-Click” function, he needs to change his email address in his personal profile;
13.11.2. if the amount requested for withdrawal exceeds the total number of withdrawals of funds in the amount of 50'000r, then the identification procedure will be carried out without fail. For its implementation, the Client needs to send us a copy or digital photo of the Client's identity document. When replenishing your account by credit card, you must send a copy of the image of both sides of this card. The first six and last four digits must be visible in the card number, CVV2 code can be painted over;
13.11.3. The withdrawal amount up to 5,000 rubles is paid to the client's account from 1-60 minutes from the moment the application is submitted, with the exception of technical problems from the bank or payment system.
13.11.4. The withdrawal amount from 5000 rubles is paid to the client's account within 5 days from the date of application.
13.11.5. Other delays up to 3 business days are possible, depending on the bank or other payment system.
13.11.6. Other ways to withdraw winning funds are discussed separately with the Administration of the website.
13.11.7. Withdrawal of funds is possible only to accounts, payment cards or systems registered in the name of the Client. If facts of violation of this condition are revealed, all winnings can be confiscated.
13.12. The company does not provide money exchange services. We have the right to close such accounts and:
13.12.1. withhold a commission in the amount of our costs of withdrawing funds not involved in the game;
13.12.2. invalidate all transactions carried out using the main and duplicate accounts;
13.12.3. not to return to the Clients all deposits made from the main and duplicate accounts.
13.13 To activate the withdrawal of funds, the player must make a bet with a coefficient of at least 1.1 for the amount of at least 100% of each deposit made or at least 100% of each deposit made, use (play, use) in Casino games or Live-games)
13.14 In the event that sufficient gaming activity specified in clause 13.13 has not been performed on the player's account, when withdrawing funds, the Betting Company has the right to withhold the costs of the payment system commission from the client (up to 15% for each transaction).
14. Terms and Conditions for Company Services
14.1. You agree to pay for all services and / or goods or other additional services ordered by you on the Website, as well as all additional costs (if necessary), including, but not limited to all kinds of taxes, duties, etc. You bear the full responsibility for the timely payment of all payments. The payment service provider only provides payment in the amount indicated by the Website and is not responsible for the payment by the user of the Website of the aforementioned additional amounts. After clicking the "Payment" button, it is considered that the payment has been processed, and it is irrevocably executed. By clicking the "Payment" button, you agree that you will not be able to revoke the payment or demand its revocation. By placing an order on the Website, you confirm and indicate that you do not violate the laws of any state. Additionally, by accepting the provisions of these rules (and / or the Terms and Conditions), you, as the owner of the payment card, confirm that you have the right to use the goods and / or services offered on the Website.
14.2. In the event that you use the services of a Website that offers such specific services as a gaming service, you provide a legally binding confirmation that you have reached or have already exceeded the age of majority, which is legally permitted in your jurisdiction in order to use the services provided by the Website. ...
14.3. By starting to use the services of the Website, you assume legal responsibility for compliance with the laws of any country where this service is used, and confirm that the payment service provider does not bear any responsibility for any illegal or unauthorized such violation. By agreeing to use the services of the Website, you understand and accept that the processing of any of your payments is carried out by the payment service provider, and there is no legal right to return already purchased services and / or goods or other payment cancellation options. If you want to refuse to use the service for the next purchase of the service and / or goods, you can refuse the service using your Personal Account on the Website.
14.4. The payment service provider is not responsible for the refusal / impossibility to process the data associated with your payment card, or for the refusal due to the failure to receive permission from the issuing bank to make a payment using your payment card. The payment service provider is not responsible for the quality, volume, price of any service and / or product offered to you or purchased by you on the Website using your payment card. When paying for any services and / or goods of the Website, you are primarily obliged to comply with the rules for using the Website. Please note that only you, as the owner of the payment card, are responsible for the timely payment of any service and / or product ordered by you through the Website and for all additional costs / commissions associated with this payment. The payment service provider is only the executor of the payment in the amount indicated by the Website and is not responsible for any pricing, total prices and / or total amounts.
14.5. In the event of a situation related to your disagreement with the above conditions and / or other reasons, we ask you to promptly refuse to make the payment and, if necessary, contact directly the administrator / support of the Internet site.
15. Collusion, misleading, fraudulent and criminal activity
15.1. The Company does not recommend wagering by a group of Clients from the same IP address or from the same local network, as well as by prior agreement. The above actions can be regarded as collusion, fraud, misleading actions.
15.2. The company does not bear any responsibility as to when it became known to it, or it was subsequently established that the bet was made in violation of the rules. We have the right to close such accounts and:
15.2.1. to invalidate all transactions, not to return to the Clients all deposits and bets made in agreement with other Clients;
15.2.2. demand the return of all winnings, bonuses and funds received as a result of the collusion. The client is obliged to return them at our first request.
15.3. The following activities are strictly prohibited, the commission of such actions will be regarded as a direct violation of the Agreement:
15.3.1. transfer of information to a third party;
15.3.2. illegal actions: fraud, use of malware, bots and errors in the software of the Internet site;
15.3.3. fraudulent activities that involve the use of stolen, cloned or otherwise obtained credit or debit card information to fund an account;
15.3.4. participation in criminal activity, money laundering and other types of activity, participation in which may entail criminal liability;
15.4. We have the right to suspend, cancel or revoke payments or winnings related to bonus funds in the event that we suspect that the Client is deliberately abusing them.
15.5. The company will take all admissible and legal methods to exclude and identify fraudulent collusion and their direct participants, and also, appropriate measures will be taken against these persons. We are not liable for losses and damages suffered by Clients as a result of fraudulent activities.
15.6. Clients are obliged to immediately notify us if they suspect that any Client is colluding or engaging in fraudulent activities. You can contact us by contacting the support service in the online chat mode via the website.
15.7. We have the right, without prior notice, to prohibit Clients from accessing the website and to block their accounts if they are suspected of fraudulent activity. In such cases, we are not responsible for the return and compensation of funds available in the accounts of such Clients. In addition, we have the right to report illegal activities to law enforcement agencies. Clients are obliged to cooperate fully with us in investigating such cases.
15.8. Clients are prohibited from using the services and software of the Internet site to commit any fraudulent, illegal actions and transactions in accordance with the legislation of a particular jurisdiction. If it is established or revealed that the Client has committed such actions, the Company may suspend or block the Client's account and withhold the funds available on it. In such cases, the Clients have no right to present any claims to the Company.
16. Other prohibited activities on the site
16.1. It is forbidden to use aggressive or offensive communication, profanity, threats and use any violent actions in relation to employees and other Clients of the Company on the Internet site. If the Player does not comply with this clause of the rules, the Company has the right to terminate the correspondence with this Player or leave the incoming application without consideration.
16.2. It is forbidden to upload information to the website in an amount that can cause malfunctions in the operation of the website and take any other actions that may affect the operation of the resource. In this case, we mean viruses, malware, mass mailing and spam - all of the above are strictly prohibited. In addition, Clients are prohibited from deleting, changing and editing information posted on the Internet site.
16.3. Customers may use the website for entertainment purposes only. It is forbidden to copy the entire website or any part of it without written consent from the Company.
16.4. Customers promise not to take actions aimed at breaking the security system of the Internet site, gaining illegal access to classified data or DDoS attacks. In relation to Clients suspected of violating this rule, appropriate measures will be applied: a complete ban on access to the Internet site and blocking of the account. In addition, we have the right to notify the responsible authorities about the illegal actions of the Client.
16.5. We are not responsible for losses and damages that our Clients or a third party may incur due to technical failures provoked by virus attacks or other harmful actions aimed at the website.
16.6. It is strictly forbidden to transfer and sell one Client's account to another.
17. Changes to the site
17.1. We have the right at any time, at our sole discretion, to make changes or supplement the services offered on the website in order to support and update the resource.
18. System errors
18.1. If during the game there is a malfunction of the Internet site, the Company will try to correct the situation as soon as possible. We are not responsible for any problems in information technology that arose as a result of the equipment used by the Clients to access the website, as well as for failures in the work of Internet providers.
19. Errors and shortcomings
19.1. We have the right to restrict or cancel any bets.
19.2. If the Client has used the funds credited to his account as a result of an error to place bets and participate in the game, we may void such bets and any winnings obtained through them. If such rates have been paid out funds, then these amounts should be considered transferred to the Client in trust, the Client is obliged to return them at our first request.
19.3. The company and service providers are not liable for damage, including loss of winnings, resulting from errors on the part of the Client or on our part.
19.4. The company, its distributors, affiliates, licensees, subsidiaries, as well as employees and managers are not responsible for any loss or damage arising from the interception or misuse of information transmitted over the Internet.
20. Limitation of our liability
20.1. The Client independently decides to use the services of the Internet site, and any actions and their consequences are the result of the Client's personal choice, made at his discretion at his own peril and risk.
20.2. The work of the Internet site is carried out in accordance with the clauses of this Agreement. We do not provide any additional guarantees or representations with respect to the website and the services that are offered on it, and thereby exclude our liability (to the extent provided by law) for all implied warranties.
20.3. We are not liable for wrongdoing, negligence, loss, damage and loss that we cannot foresee at the moment.
20.4. The company is not responsible for the content of the resources, access to which can be obtained through the Internet site.
21. Violation of conditions
21.1. The client agrees to fully compensate for losses, protect and defend the interests of the Company, its partners, employees and directors from any claims, liability, costs, losses and expenses arising from:
21.1.1. violation by the Client of the terms of the Agreement;
21.1.2. violation by the Client of laws and rights of third parties;
21.1.3. access to the services of the Site by any other person using the Client's identification data with or without his permission, or;
21.1.4. to appropriate the winnings obtained in this way.
21.2. If the Client violates the terms of the Agreement, we have the right to:
21.2.1. notify the Client that by his actions he is violating the terms of the Agreement, and demand the immediate termination of prohibited actions;
21.2.2. temporarily suspend the operation of the Client's account;
21.2.3. block the Client's account without prior notice;
21.2.4. collect from the Client's account the amount of payments, winnings or bonuses acquired as a result of the violation.
21.3. We have the right to cancel the Client's username and password in case of failure to comply with any of the clauses of the Agreement.
22. Rights to objects of intellectual property
22.1. All content on the website is subject to copyright and other proprietary rights owned by the Company. All downloadable and printed materials present on the website can only be downloaded to one computer. Printing of these materials is allowed solely for personal and non-commercial use.
22.2. The use of the website does not give the Client any rights to intellectual property owned by the Company or a third party.
22.3. Any use or reproduction of trade marks, trademarks, logos and other promotional materials presented on the website is prohibited without the consent of the Company.
22.4. The client will be liable for any damage, expense or expense arising from his or her prohibited activities. Users must immediately notify the Company if they become aware of the commission of any prohibited activity and provide all necessary assistance in conducting an investigation that the Company can conduct based on the information provided.
23. Personal data of Clients
23.2. By providing personal data, Clients agree that the Company has the right to process personal data for the purposes specified in the Agreement or to comply with regulatory and legal obligations.
23.4. We keep copies of all correspondence received from Clients in order to accurately record all information received.
25. Complaints and notifications
25.1. If you have any complaints and claims regarding the operation of the Internet site, first of all, you should, as soon as possible, send your complaint to the support service in the online chat mode via the Company's Internet site.
25.2. The client agrees that the record of the dispute stored on the server can be used as evidence when considering a claim.
26. The procedure for resolving disputes
26.1. The player can dispute any situation. The company comprehensively and objectively considers all controversial issues, in the case of providing specific information - facts and arguments. Disputed information, with the attachment of facts and arguments, must be provided in writing in the online chat mode through the Company's website. Within 14 days from the date of receipt of the letter, complaints or wishes will be considered, and the Client will receive a notification of the result of the consideration in a response letter. If additional checks are required, the Company has the right to extend the period for consideration of the application up to 30 days from the date of its receipt. It is forbidden to use profanity, any kind of insult and false data in the text of the letter.
27. Force majeure circumstances
27.1. The company is not responsible for delays or failure to fulfill the obligations listed in the Agreement, if they are caused by force majeure circumstances, which should be understood as natural disasters, wars, civil unrest, industrial disputes, interruptions in public utilities, DDoS attacks or other attacks on the Internet that can have a negative impact on the operation of the Internet site.
27.2. During the period of force majeure circumstances, the activity of the Internet site is considered suspended, and during this period there is a deferral in the performance of obligations. The Company undertakes to use all available means to find solutions that allow it to fully fulfill its obligations to the Clients, up to the end of the force majeure circumstances.
28.1. If we are unable to ensure that the Client fulfills any of the obligations, or we ourselves are unable to avail ourselves of any of the remedies to which we are entitled, then this should not be construed as a waiver of these remedies or as a reason, relieving the Client from obligations.
29. Severability of the agreement
29.1. If any of the clauses of the Agreement suddenly becomes invalid, illegitimate or invalidated, then this provision will be separated from the rest of the Agreement, which will fully retain its legal force. In such cases, the part that is considered invalid will be changed according to the updated regulations.
30.1. The website may contain links to other resources that are beyond our control. We are not responsible for the content of other sites, the actions or omissions of their owners, or the content of third party advertisements and sponsorships. Hyperlinks to other sites are provided for informational purposes only. Customers use them at their own risk.
31. Bonus promotions
31.1. The increased wager (wagering) is set only for cash bonuses and applies only to the bonus amount. If the bonus is a percentage of the deposit, then the wager applies to the amount of the percentage. The size of the wager depends on the ongoing bonus campaign and is set by the website.
31.2. You can withdraw the cash bonus only if it is fully wagered.
When crediting cash bonuses for registration or in other cases when, when receiving a bonus, the Client does not need to deposit funds to the balance, the withdrawal of the bonus accrual is not possible until the first deposit.